GlowGal Salon Policies
Please review all of our salon policies. By booking with us, you agree to the terms and conditions of our policies.
GlowGal Cancellation/ Rescheduling Policy
At GlowGal Salon we strive to give you the highest quality service, and set aside ample amount of time for each appointment. Booking an appointment with us is an indicaton that you have read through our policies as instructed by our front desk, and throughout our website. We have a strict 24 HOUR CANCELLATION POLICY. We require a notification of the need to cancel/ reschedule at least 24hrs before your scheduled appointment. We understand that emergencies happen, and we are willing to share the risk of the current health situation regarding covid, therefore a cancellation fee of 50% of the service booked will be issued if cancelled or rescheduled less than 24 hrs. Please remember that this is how we make a living, and we value your time, and expect ours to be valued as well. We waive the right to discontinue, or refuse service if we feel that the amount of canceled/ rescheduled last minute appointments continuously disrupts our schedule. Thank you!
No- Show/ Late Policy
We have a no tolerance for NO- SHOW appointments. If there is a failure to notify the salon or your stylist of a missed appointment, then we will require 100% of the missed service cost. Please understand you agreeing to book with us is an understanding of our policies. Arriving later than 15 minutes than your schedule appointment is considered a no-show. If a guest is late you may be required to rebook your appointment at the discretion of the stylist based on her schedule to prevent rushed services, lesser quality of service, or affecting the next guest’s scheduled appointment(s).
GlowGal Product Return Policy
If a retail product fails to meet your expectations we accept returns within 15 days of purchase in the form of a store credit for future retail product purchases. This cannot be applied towards services.
GlowGal Covid-19 Policy
GlowGal Salon has been adamant to follow the health and safety protocols set forth by the CDC and the Texas Department of License and Regulation. We ensure properly sanitized implements for each service as we have a belief that it is our duty as salon professionals to take care of our guests. All our staff has gone beyond the minimum requirements, and has additional certifications issued by Barbicide to solidify our knowledge, and efficacy of our sanitation practices. We also take an additional step to ensure safety by cleaning the air every night with our UV Ozone Generator.
What to Expect:
Upon entering the salon, we will ask our guests to sanitize their hands, and do a thermal temperature scan.
You will be escorted to your stylists chair which meet the proper social distancing standards of 6 feet.
If you have any symptoms of COVID-19 or any other flu/ sick-like symptoms you MUST reschedule. We will not perform services.
Service Satisfaction Policy
We want all of our guests to be happy with the service provided. We have proper consultations, and some may require waivers specific to services rendered in order to proceed. If a service fails to meet expectations we review each on a case by case basis. We do not give refunds. If adjustments need to be made the adjustments will be done by the original stylist. If you choose to use another stylist, then other costs will incur. Please be aware of the time needed for each service when booking. If you fail to book enough time, need to cut the service short, then your full payment is required before leaving, and we are NOT responsible for the end result. Again, refunds will not be given. PLEASE, share with your stylist any time concerns during consultation so adjustments may be made to ensure service quality. Dissatisfaction must be known within two weeks of service in order to prevent further complications. (For example: tone changes)